flower-pattern-khadija

Frequently Asked Questions

Phasellus faucibus scelerisque eleifend donec pretium vulputate sapien nec sagittis.Velit sed ullamcorper morbi tincidunt ornare.
1
What type of products do you sell?
We offer a wide range of fashion items including men’s and women’s clothing, dresses, watches, accessories, and more. Our collection is carefully curated to blend style, comfort, and quality.
2
How do I place an order?
Simply browse our website, choose your desired product, select size and quantity, then click “Add to Cart” and proceed to checkout. Follow the instructions to complete payment and shipping information.
3
Can I change or cancel my order after placing it?
Yes, but only within 6 hours of placing your order. Please contact our support team immediately to make any changes or cancellations.
4
What payment methods do you accept?
We accept major payment methods including bKash, Nagad, Rocket, Visa, Mastercard, and Cash on Delivery (COD) in selected areas.
5
Do you offer Cash on Delivery?
Yes, Cash on Delivery is available in selected areas. The option will appear at checkout if it is applicable to your location.
6
How long will it take to receive my order?
Delivery typically takes 2–5 business days within Bangladesh. Delivery time may vary slightly based on your location and any special circumstances.
1
Is delivery free?
We offer free delivery for orders above BDT 2,000. For orders below that amount, a small delivery fee may apply depending on your location.
2
How do I know if the product will fit me?
Each product page includes a size chart. Please refer to it before placing your order. If you need further assistance, feel free to message us.
3
What if the product I receive is defective or incorrect?
We're very sorry for the inconvenience. Please contact us within 48 hours of receiving the item with photos. We’ll arrange a replacement or refund based on the issue.
4
Do you offer exchanges or returns?
Yes, we accept exchanges within 3 days of delivery, provided the item is unused and in original packaging. For returns, please check our Return Policy page for detailed conditions.
5
Are the products original and authentic?
Absolutely. We ensure 100% authenticity and quality in every item we sell. No copies, no compromises.
6
How can I contact customer service?
You can reach us via:
- Facebook Messenger
- Live Chat on our website
- Phone: 01234-567890
- Email:info@luxellabd.com

We’re available 24*7.
Do You Still Have Queries?
Auctor urna nunc id cursus metus aliquam eleifend mi.